At EYSA, we strive to make your shopping experience seamless from the moment you place your order to the moment it arrives at your door.

Order Processing & Dispatch
We aim to carefully prepare and ship your order within one business day (Monday through Friday before 14:00, excluding holidays and sale events. Our team is dedicated to fast and reliable delivery, ensuring your pieces arrive promptly and in perfect condition.

Please be aware that during peak times, such as new collection launches or sales, the processing time may take a little longer due to high demand.

For orders containing pre-order items alongside regular stock, we will ship the entire order together once all items are available. Partial shipments are not offered.

Changing Your Shipping Details & Tracking
Once your order is confirmed, it cannot be changed or canceled as we begin preparing it immediately to avoid delays.

After dispatch, you will receive a tracking number by email so you can follow your package every step of the way.

Return Shipping
Please note that return shipping costs are the responsibility of the customer.